We have a 15-day return policy for products purchased directly from our website, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@flickit.app. Please note that returns will need to be sent to the following address:
📍 24/2 Haudin Road, Ulsoor, Bengaluru - 560042
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at admin@flickit.app.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom or personalized products
Please contact us if you have any questions regarding the return eligibility of a specific item.
🚫 We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we receive and inspect your return and inform you whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process and post the refund.
Get in Touch with Flickit
Have a question or need more information about our product? Fill out the form, and our team will get back to you as soon as possible.